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Symptoms
In Microsoft Outlook 2016 for Mac, you are repeatedly prompted for authentication while you're connected to your Office 365 account.
Cause
This issue occurs because of the presence of duplicate tokens in the keychain.
Resolution
To resolve this issue in Outlook 2016 for Mac, install the February 2017 Outlook update (version 15.31.0) from the following Office website:
Workaround
To work around this issue, delete any cached passwords for your account, and also delete any modern authentication tokens from the keychain. To do this, follow these steps.
Note
These steps affect all Office applications that use modern authentication.
-
Quit Outlook and all other Office applications.
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Start Keychain Access by using one of the following methods:
- Select the Finder application, click Utilities on the Go menu, and then double-click Keychain Access.
- In Spotlight Search, type Keychain Access, and then double-click Keychain Access in the search results.
-
In the search field in Keychain Access, enter Exchange.
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In the search results, select each item to view the Account that's listed at the top, and then press Delete. Repeat this step to delete all items for your Exchange account.
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In the search field, enter adal.
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Select all items whose type is MicrosoftOffice15_2_Data:ADAL:<GUID>, and then press Delete.
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In the search field, enter office.
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Select the items that are named Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2, and then press Delete.
-
Quit Keychain Access.NoteWhen you start Outlook, you are prompted to authenticate.
We'll show you how to set up your Mac and get the most use from its powerful, friendly features.
Set up your new Mac
These simple steps will get you started. Learn how to turn on your Mac, use the setup assistant, and check for software updates.
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Mac ease of use is legendary. If you're coming from Windows, you can learn how to click, copy, close, and more in no time.
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Bring your files and folders
Use Migration Assistant to copy all of your documents, apps, and settings to your new Mac from another Mac or Windows PC.
Navigate with gestures
Make your Mac do amazing things with a swipe, a tap, and a click. Navigating your Mac is easy with gestures for your trackpad, Force Touch trackpad, and mouse.
Use multi-touch gestures
Use keyboard shortcuts
Sometimes a quick press of the keys is faster than pointing and clicking. Save time with these keyboard shortcuts.
Learn handy shortcuts
Personalize your display
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Quickly start a screen saver or put your display to sleep with hot corner shortcuts. You can also secure your Mac by requiring a password after the screen saver starts.
Set up screen saver
Create wonderful work with your Mac
Productivity is fun, easy, and collaborative with these powerful apps that come built into your Mac.
Pick up where you left off with Continuity
Start an email on your iPhone, and finish it on your Mac. Copy text on your Mac, and paste it on your iPad. Use your iPhone as an Instant Hotspot. You can even unlock your Mac with your Apple Watch. Continuity makes it all easy.
Stay connected with Continuity
Use Messages to keep up the conversation
You can send and receive iMessages and text messages on your Mac, just like on your iPhone. Learn how to set up Messages and keep chatting.
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Your photos, organized and perfected
The Photos app and iCloud Photo Library give you a beautiful way to organize and view your photos on all your Apple devices. You can also share and edit your photos with powerful, intuitive tools.
Use Photos on your Mac
Access your documents anywhere
When you store documents in iCloud Drive, you can open them on all your Apple devices and on iCloud.com. And your edits stay up to date everywhere.
Set up iCloud Drive on your Mac
Learn more
Get Mac Support, learn about the operating system that makes your Mac run, and brush up on the basics.
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